Online banking; online shopping; online gaming; online dating; and now online Government. With many aspects of 21st century life having a major web-based element to them, the UK Government has recognised the benefits and urgency to follow suit. However, this is likely to have a significant impact on the wider government workforce, as online efficiencies lead to less dependence on offline resources.
The move towards greater efficiency was given a major push by the Comprehensive Spending Review (CSR 07), which included a five per cent budget cut in real terms, over the next three years for the Treasury and Cabinet Office.
Essentially, the review demands that all Government departments must improve delivery of citizen-centric public services through the innovative use of new technology, while continually reviewing efficiency, including how to maximise capability with a reduced resource pool.
Addressing 21st century citizens0 needs
In future, Central Government will look to work more closely with local government offices, using the local government infrastructure to service Central Government citizen touch points.
Currently, the most expensive element of serving citizens is face-to-face contact through regional offices all over the UK. Through the development of more online 0tools0, citizens will be provided with a self serve facility, thus reducing dependence […]

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